Refund policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@holyapparel.com.au. Please note that returns will need to be sent to the following address: Padstow, Sydney Australia

If your exchange is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any exchange question at info@holyapparel.com.au.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Unfortunately, we cannot accept returns including gift cards. Please refer to above for the exchange policy. 

No Exchange Policy
We will notify you once we’ve received and inspected your item, and let you know if the exchange was approved or not. If approved, you’ll be automatically emailed and notified when your new item/s has being ship to you. 

If more than 15 business days have passed since we’ve approved your exchange, please contact us at info@holyapparel.com.au.